Shipping & online payment
Shipping Information
We ship all orders with Australia Post, with tracking included. Orders received before 10am AEST are dispatched the same business day; orders received after 10am are dispatched the next business day.
Australia shipping
Choose from Express or Regular Post at checkout. Orders over $100 receive free Express Post.
| Weight | Express (1-3 days) | Regular (3-6 days) | Orders $100+ |
|---|---|---|---|
| 0-3kg | $12.15 | $9.15 | FREE EXPRESS |
| 3kg+ | $15.80 | $12.50 | FREE EXPRESS |
- Express: 1-3+ business days - metro deliveries are generally overnight, while regional and remote areas may take longer. Check your delivery time.
- Regular: 2-6+ business days - metro deliveries are generally faster, while regional and remote areas may take longer. Check your delivery time.
- Tracking: We email a tracking link for both services after your order is dispatched.
- Not home? If a safe place isn't available, Australia Post may leave the parcel for collection at a Post Office or Parcel Locker. Eligible parcels may be Safe Dropped.
International shipping - Price calculated at checkout
We send all overseas orders via Australia Post and ship to all countries except Russia.
- International Express: Faster delivery, with tracking and Signature on Delivery included. View details
- International Standard: More economical for non-urgent deliveries, with tracking included. View details
- Prices: When you checkout and add your shipping address you, will be presented with a price and estimated delivery time for the shipping options available.
- Delivery times: Vary by destination. Check Australia Post delivery times for your country.
- US tariffs & duties: Applicable tariffs and duties are paid before your parcel enters the US, so you don't need to arrange payment on arrival. View Australia Post's US tariff information.
- Other countries - tariffs & duties: Import duties, taxes and customs fees may apply depending on your country and may need to be paid by the recipient.
- Customs: Our emu oil and other products can generally be shipped internationally, and we complete the required customs paperwork for you.
Payment info
We accept the following payment methods:
Credit card - pay via Visa, MasterCard and Amex when you checkout on this website.
PayPal - pay with your PayPal account or credit card if you do not have a PayPal account.
Apple & Google pay - pay via your Apple or Google digital wallet
Phone order - please call us on 07 3448 6755 if you would like to pay over the phone via card.
Money order - please contact us here for instructions if you would like to pay offline via money order.
Returns & refunds
We stand behind all OzWellness products. If you are not happy with your purchase please send it back to us within 14 days of receipt and we will refund your order (less shipping costs). Please contact us here to organise a return or view our full terms & conditions here.
Frequently asked questions
Generally there are no taxes or processing fees, except for the United States. Due to the recent 232 Tariff Bill in 2025, all US orders at checkout will attract a 10% duty fee, which we pay on your behalf to US customs so there is no additional paperwork required on your end. However, on occasion some other country's customs departments do charge a small import tax. This is quite rare however and is dependent on your local government. You are responsible to pay and organise any taxes or duties. We fill out all the required customs declarations and forms (CN23) from our end when we send your order so you do not have to do anything for this. All orders sent to Australia include tax and do not attract any additional fees.
Yes. Both within Australia and overseas we can send to PO boxes via Australia Post.
Yes. if you are not happy with your purchase - or - if it arrives faulty or damaged, we will happily refund or replace your order if you return it to us within 14 days of receipt of your order. To organise a return/refund please contact us here for instructions and a return address.
No matter what happens we will make sure you receive your order. All shipments sent can be tracked, so the first step is to enter your tracking number at the Australia Post website to see where your order is at. If there are any problems the first thing you can do is lodge an enquiry with Australia Post from the tracking page. If there are any problems we will resend your order free of charge. We are here to make sure you receive your order so if you have questions at all please contact us